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UK & International Returns
Website orders can only be exchanged/refunded if returned unworn and unwashed (with all original labels intact)  if the item is  returned within 14 days of receipt of goods.         Overseas Customers must have contacted us by email to advise that they will be returning goods within 7 days of receipt (see address below).


All customers must contact us by email if intending to return goods for exchange/refund to lesley@violette-lingerie.co.uk  within 7 days of receiving the item. This way we can note our records accordingly to await your return. Please confirm your order number with your returned goods.

Please ensure that bodies, briefs, thongs, shorts and swimwear etc, are tried on over your own underwear. We reserve the right to refuse returns where it is apparent that this has not been done. We regret that we cannnot accept any return goods that have been tainted by cigarette smoke, as this renders them unsaleable.

Please also note that returns on hosiery cannot be accepted once the pack has been opened

Faulty Goods
Faulty items if any, must be sent back for inspection using our correct postal address (see below).
If found to have a manufacturing defect, the manufacturer may offer a refund or exchange.

Shipping costs

Please note that if you return items for exchange, then shipping costs will apply.

Goods must be adequately sealed in original packaging. Please note that Royal Mail may reject any package that is not adequately wrapped.

We at Violette advise you to return your goods by "signed for/tracked" post as this will ensure you are able to claim compensation from your shipper should the goods fail to turn up at Violette Lingerie Outlet.  It is not our responsibility if a returned item goes missing.

Please return your original Delivery Note with the returned goods and, also include information about your exchange product(s), or, reason for refund. This will ensure that you receive prompt replacement of goods or refund. Information regarding your purchase will be sent to the email address you supplied. 

Address for Returns:
Please send your goods to the following address.

Violette Lingerie Outlet
10 Shorthorn Lane
Co. Durham 
United Kingdom. 



These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and violette-lingerie.co.uk in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:

Your contract for purchases made through this web site is with violette-lingerie.co.uk

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and violette-lingerie.co.uk unless and until violette-lingerie.co.uk accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time violette-lingerie.co.uk sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by violette-lingerie.co.uk of your offer to buy goods from violette-lingerie.co.uk or a 3rd party supplier that is engaged on your behalf by violette-lingerie.co.uk You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

Violette-lingerie.co.uk will not pass on your personal or credit or debit card details to any third party.

You undertake that all details you provide to violette-lingerie.co.uk  for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform violette-lingerie.co.uk  as soon as possible.



Violette-lingerie.co.uk does not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.

Violette-lingerie.co.uk will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Violette-lingerie.co.uk do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the violette-lingerie.co.uk  website or for any products or services purchased from violette-lingerie.co.uk. Violette-lingerie.co.uk  will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.

Processing of orders

All items must be paid for via PayPal and once our account has been correctly credited items will shipped by violette-lingerie.co.uk . All prices include sales taxes (where applicable) unless otherwise stated.

Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.

Violette-lingerie.co.uk aim to arrange shipment of all in stock items within 48 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.


The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. 

Title to any product ordered will pass to you once violette-lingerie.co.uk has received payment in full for that product. If your delivery address is outside of the United Kingdom you maybe subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; violette-lingerie.co.uk advises each customer to contact their local customs office for further information. From time to time violette-lingerie.co.uk  may engage a 3rd party to fulfil orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.

Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.


You have a right to cancel your order for any item purchased through our website with or without reason, under the distance selling regulations for refund. If you are unhappy with your purchase we accept unworn returns for replacement or refund within 14 days of delivery.

We suggest that you return any goods via a tracked postal/delivery service because you are responsible for the item until we receive it.  Unfortunately we are unable to offer an exchange or refund should the item fail to be delivered to us.  

For International Customers:                                                      

Please ensure that you declare the goods as "unwanted returns" for customs. If you fail to do so, we shall be charged import duty by UK customs.  We are obliged to pass on any such charge to you when refunding your card/exchanging your goods.  You should be able to find details about this in the documentation provided by most couriers, if unsure please contact your courier directly. 

We will not refund the postage paid by the customer on unwanted returned items or sizing issues (so please contact us regarding sizing prior to ordering if you are unsure).


It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. violette-lingerie.co.uk may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.

These terms and conditions shall apply when violette-lingerie.co.uk  accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between violette-lingerie.co.uk and you relating to your purchase. Violette-lingerie.co.uk  advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by violette-lingerie.co.uk .

You are advised to read (and are responsible for reading) all information on this website fully.

Please Note:  For all exchanges an outbound shipping charge will be applied. 
Any queries please contact lesley@violette-lingerie.co.uk. 
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